How do I send feedback or suggestions?

Feedback and suggestions are welcome, especially when they are concrete. If something confused you, felt unclear, worked badly, or could >

Can I change my billing details after placing an order?

If billing details need to be corrected, change it in your Account > Addresses page, and then contact us as >

Can I use a different billing address from my shipping address?

In general, billing details and shipping details are separate pieces of information, so if checkout allows both, make sure each >

I was charged, but I did not get an order confirmation. What should I do?

First, do not panic. Check your spam or junk folder, and make sure you are looking at the same email >

Where can I find my receipt or order confirmation?

Your order confirmation email is usually the first place to look, so check the email address used during checkout and >

Will I pay extra fees from my bank or payment provider?

Possibly, yes, depending on your bank, card issuer, payment app, or country. The store controls the order amount and the >

What currency does the store use?

The default store currency is EUR, but you may see other currencies based on your location. The actual currency should >

Can I pay in installments?

If an installment option is available for your order, it will appear as part of the payment methods during checkout. >

Why was my payment declined?

A declined payment does not always mean there is a problem with the store. In many cases, the issue comes >