What if the digital product does not work on my device?

First, separate two possibilities: either the product itself is defective, or your setup is not suitable for that product. Those are not the same thing. A browser tool may need a modern browser. A model file may need the right software. A game may need a certain kind of device or environment. A font may behave differently depending on the app you use it in. If the product is not behaving as expected, contact us and include the product name, your device, your browser or software, and a clear description of what is happening. The more precise you are, the easier it is to see whether the problem is the product, the setup, or the way it is being used.