Can digital products be refunded?
According to Article 16(m) of Directive 2011/83/EU (Art. 103.m TRLGDCU in Spain), you have the right to fully withdraw from your orders within 14 days. This does not apply to the following categories: customizations, digital content, dated services (i.e., perishable items), sealed items. Inside the product, you will find the information about your right of withdrawal.
All digital sales are final unless:
- the file is defective or corrupted
- the delivered file is not the one purchased
- the product cannot reasonably be accessed due to a fault on our side
A real product fault, such as a corrupted file, a clearly wrong file, or a digital item that cannot reasonably be accessed because of an issue on the seller’s side, is one thing. A customer not having the right software, device, browser, printer settings, emulator, or technical setup is something else. If there is a digital problem, report it clearly with all the details. The exact refund rules should still follow the site’s policy, but the useful customer behavior is to describe the issue properly so it can be understood for what it actually is.
Check our Refund and Returns Policy for more information about cancellation and withdrawal.
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)
Complete and return this form only if you wish to withdraw from the contract.
To:Now In Time
Via del Casale Agostinelli 68, 00118 Roma, Italy
Email: nowintime.shop@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:
______________________________________________________________
Ordered on / received on:
______________________________________________________________
Name of consumer(s):
______________________________________________________________
Address of consumer(s):
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
______________________________________________________________
Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
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