Can I use a different billing address from my shipping address?
In general, billing details and shipping details are separate pieces of information, so if checkout allows both, make sure each
I was charged, but I did not get an order confirmation. What should I do?
First, do not panic. Check your spam or junk folder, and make sure you are looking at the same email
Where can I find my receipt or order confirmation?
Your order confirmation email is usually the first place to look, so check the email address used during checkout and
Will I pay extra fees from my bank or payment provider?
Possibly, yes, depending on your bank, card issuer, payment app, or country. The store controls the order amount and the
What currency does the store use?
The default store currency is EUR, but you may see other currencies based on your location. The actual currency should
Can I pay in installments?
If an installment option is available for your order, it will appear as part of the payment methods during checkout.
Why was my payment declined?
A declined payment does not always mean there is a problem with the store. In many cases, the issue comes
When am I charged for my order?
You are charged when the payment is successfully completed at checkout. In other words, placing items in the cart does
I used the wrong email address on my order. Can it be fixed?
Yes, but again, the key is to report it quickly. Your email address is one of the main ways your
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